As updated on January [.], 2025.

You have accessed Our Website: https://www.cygnetthotels.com/ (Website).

The domain name https://www.cygnetthotels.com/ is owned by Cygnett Hotels & Resorts Private Limited (“ Cygnett”, “Us”, “We”, “Our”), a private company incorporated under the (Indian) Companies Act, 1956 bearing CIN U55101HR2012PTC119962 and having its registered office at B-87, 1st Floor, Suncity, Sector 54, Golf Course Road, DLF QE, Gurgaon, Haryana, India, 122002. The Website is an internet-based portals owned and operated by Cygnett.

These Terms of Use govern the relationship between Cygnett and the users who visit, register, or access Our Services through the Website ("You", "Your", or "Users"). The term "User" includes all individuals accessing the Website, including but not limited to those browsing, seeking services, or anyone interacting with or contributing to the use of the Website.

Please review these Terms of Use carefully before using, registering, or accessing any information or Services on the Website. By using the Website, or any services provided therein, You accept and agree to be legally bound by these Terms of Use, as well as any updates or amendments made by Cygnett, which will be posted on the Website. In the event of a conflict between these Terms of Use and any other document, these Terms of Use will take precedence. If You do not agree with any part of these Terms of Use, We recommend that You discontinue access to the Website and refrain from using any Services.

These Terms of Use are published in compliance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the publication of a privacy policy and terms of use for Website access. This document constitutes an electronic record as defined under the Information Technology Act, 2000 and does not require a physical or digital signature.

CHANGE TO TERMS

We may update and revise these Terms of Use at Our discretion. Any changes will be effective immediately upon posting and will apply to all subsequent access to and use of the Website. However, changes to the dispute resolution provisions under Governing Law and Jurisdiction will not apply to disputes for which the parties have actual notice on or before the date the change is posted.

By continuing to use the Website after revised Terms of Use are posted, You accept and agree to the updates. We recommend checking this page regularly to stay informed of any changes, as they are binding upon You.

ELIGIBILITY TO USE

The Website is accessible only to individuals who can form legally binding contracts under the Indian Contract Act, 1872. Individuals who are "incompetent to contract," including minors, persons of unsound mind, and undischarged insolvents, are not eligible to use the Website. Minors under the age of 18 are prohibited from registering or transacting on the Website. If a minor wishes to use the Website, such actions must be undertaken by their legal guardian or parent. Cygnett reserves the right to deny access to the Website if it is determined that a user is under 18 years of age. All users wishing to use, register, or make purchases on the Website must provide the following information:

• Name
• Mobile Number or Email ID, and
• Pin Code (mandatory for the Website)

SERVICES

The Website serves as an online platform that enables registered Users to access Hotel Information, Online Booking, Special Offers and Packages, Information on Upcoming Properties, Experiences and other associated hospitality services. Through the Website, Users can make reservations for stays at Cygnett Property, view and book special deals, collect information about on site- restaurants, menus, dining experience at Cygnett Hotels,(collectively, “Services”) provided by Service Providers based on the User's requirements and availability. For any queries related to Our Services, please feel free to contact us at +91 124 4262555, +91-8595 450450 or +91-8595 192192 and we will assist You.

PRICING AND REFUND

The prices for Services are quoted in Indian Rupees and include applicable service taxes, which are disclosed in advance based on the service's effort, efficiency, and output. Users can book and/or register for a Service with a specific Service Provider only upon making an advance payment through the payment methods available on the Website.

Once a Final Confirmation is received, no additional charges will be required, unless the nature of the transaction necessitates it. However, if there is a Revised Booking, Users may be required to pay any difference between the original and revised booking fees. If Users decline the proposed alternate options or if the original booking fees exceed the revised fees, a full refund or differential refund will be processed within seven working days from the cancellation or revision decision.

By providing a credit card or other accepted payment method, Users confirm they are authorized to use the designated payment method and authorize Us (or Our third-party payment processor) to charge the full amount for the Services as per the final confirmation, including any applicable taxes and charges. If the payment method is invalid or unverified, the service request may be suspended or cancelled until the issue is resolved. Users can update their payment information at any time by logging into their account.

Users acknowledge that the billed amount may vary due to promotional offers, changes in session preferences, or applicable taxes, and authorize Us to charge the updated amount accordingly. Prices may change at any time without prior notice. Services booked and paid for are subject to availability, and We reserve the right to cancel or modify services without prior notice.

It is clarified that provisional confirmations cannot be cancelled for a refund, except in the following cases: (a) Cygnett is unable to confirm the requested services; or (b) the User refuses any alternate services offered. Outside of these conditions, refunds or credits are issued at Our sole discretion.

INTERRUPTION OF SERVICES

Subject to Your compliance with these Terms of Use, Cygnett grants You a personal, non-transferable, non-exclusive, and limited license to use the Website. The User acknowledges that while the internet is generally secure, interruptions in service or unforeseen events beyond Cygnett's control may occur, and Cygnett is not responsible for any data loss during transmission. Although Cygnett aims to make the Website available 24/7, access may be temporarily unavailable due to factors such as routine maintenance. You understand that access to the Website may be interrupted, suspended, or terminated at any time for reasons within or outside of Cygnett's control. Cygnett reserves the right to modify or discontinue any feature or aspect of the Website, including content, availability, and equipment requirements, without prior notice. Additionally, Cygnett may stop providing certain information or change transmission methods, speeds, or other technical characteristics. Cygnett reserves the right to refuse access, terminate accounts, and remove or modify content at its discretion.

We also reserve the right to limit the availability of Our Services to specific individuals, geographic areas, or jurisdictions on a case-by-case basis. Descriptions of Services and pricing are subject to change without notice, at Our sole discretion. We may discontinue any Service at any time. Any provisional or final confirmation for Services made on this site is void if prohibited by applicable law.

USER ACCOUNT

If You use the website, You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer to prevent unauthorised access to Your account. You agree to accept responsibility for all activities that occur under Your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details You provide Us with are correct and complete and inform Us immediately of any changes to the information that You provided when registering. You can access and update much of the information You provided Us with in the Your Account area of the website. Cygnett reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to You.

TERMINATION/SUSPENSION OF ACCOUNT

Cygnett may also terminate these Terms of Use immediately, without notice, if You materially breach Your obligations under these Terms of Use, violate applicable laws, regulations, or third-party rights, or if Cygnett believes in good faith that termination is necessary to protect the safety or property of Cygnett or third parties, such as in cases of fraudulent behaviour. Additionally, Cygnett may take actions such as removing, delaying, or refusing to display listings, cancelling bookings, limiting access to Cygnett platform, revoking special status, or temporarily or permanently suspending Your Account, especially if You fail to meet eligibility criteria, provide inaccurate or fraudulent information, or repeatedly receive poor ratings or cancel bookings without valid reasons. In the case of non-material breaches, You will be given an opportunity to resolve the issue to Cygnett's satisfaction. Upon termination of Account, You are not entitled to restore Your Cygnett Account. If Your access is restricted, Your Account is suspended, or the Terms of Use is terminated, You may not register a new Account.

USER OBLIGATIONS

The Website may feature interactive services such as message boards, chat rooms, forums, personal web pages, and social media profiles that allow users to post content, including but not limited to photographs, videos, comments, and social media handles (collectively, "User Contributions"). To use these features, You may need to create an account. You agree to keep Your User Contributions and account information accurate and updated. Cygnett does not pre-screen content posted by Users and merely serves as a platform for discussions. Cygnett does not guarantee the accuracy or truthfulness of any information posted. All User Contributions must comply with these Terms of Use.

By posting User Contributions, You confirm that You own or control all rights to the content and have the right to grant Cygnett and its affiliates the necessary licenses to use, modify, reproduce, distribute, and display such content f or marketing or promotional purposes. You agree not to post content that is false, misleading, harmful, defamatory, offensive, or in violation of any laws. You must not impersonate others or solicit personal information from other users.

Any User Contributions You post will be considered non-confidential and non-proprietary. By posting content, You grant Cygnett and its affiliates a perpetual, non-exclusive, irrevocable, worldwide license to use, adapt, modify, and distribute Your contributions in any medium, including for marketing and promotional purposes. Cygnett may also create derivative works from Your content without obligation to You.

You represent that You own the rights to Your User Contributions and have the necessary permissions from any individuals featured in Your content. You also confirm that Your contributions do not infringe on third-party rights. You agree to release Cygnett and its affiliates from any liability related to the use of Your content.

You are solely responsible for Your User Contributions, including their legality and appropriateness. Cygnett does not review all content before it is posted and is not liable for any objectionable material. Cygnett is not responsible for any errors, omissions, or consequences of posting content.

You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other Users that You may consider offensive, indecent or otherwise objectionable. Cygnett disclaims all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content in the manner prescribed under herein. Cygnett shall, in its sole discretion, reserve the right to remove any content uploaded by any User whatsoever reasons. It is hereby clarified that the liability of the material of the any content posted by the User and views expressed therein shall at all times be that of the User contributing such content and Cygnett expressly disclaims all liabilities associated thereto and the User shall be responsible for infringement of any third-party rights.

You agree that Cygnett may, at any time, alter, modify, suspend or discontinue all or part of the Website, charge, charge fees for use of the Website, or offer opportunities to some or all Website Users and for any reason, without notice or cost.

The Website of Cygnett and its materials are provided for Your personal, non-commercial use. The Website should not be used for any unlawful, immoral, or illegal purposes, or for any purpose other than those specified in the Terms and Conditions. Cygnett retains the right to prohibit access to the Website to any user who breaches the Terms and Conditions, the Privacy Policy, the Cookies Policy, or at its own discretion.

You agree that any information given on the Site or any other material accessed via the Site, including any Linked Web Site, is general in nature and does not constitute advice.

You further acknowledge that all of the Information is supplied "as is" and, to the extent permissible by law, without any guarantee, representation, or condition of any kind, whether stated, implied, statutory, or otherwise. You accept full responsibility and risk for Your use of or reliance on the Information, the Site, or any other material obtained via the Site, including any Linked Web Sites.

You must not engage in any activity or actions that might harm, impair, or interfere with the operation or security of the Cygnett’s Website, the system that hosts the Website, or any of Our computer systems.

You are responsible for keeping Your passwords, log-in credentials, and account information secure. You shall be financially responsible for all Site usage by You and/or anyone using Your account credentials.

The storing of credit card information on the Site (where accessible) is completely voluntary. Saving credit card information may speed up the reservation process in the future and/or allow You to utilize certain areas or services of the Site. You are entirely responsible for updating any credit card information that You supply.

AVAILABILITY

Anyone who has an internet connection can visit the website. However, its availability may be disrupted due to maintenance, repairs, technical problems with computers or mobile devices, internet service outages, or other unanticipated situations. The website contains information about Cygnett Hotels' global goods and services, which may not be available in all locations. The inclusion of a product or service on the website does not guarantees its availability in Your region or at the time You access. All material on this website, including ads, is meant to be used and presented solely in accordance with relevant laws and regulations. Any goods or service is invalid where banned by law.

CONTENT OWNERSHIP

The Website and all its contents, including but not limited to information, software, text, images, video, audio, and their design, selection, and arrangement, are owned by Cygnett, its licensors, or other content providers, and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

These Terms of Use allow You to access and use the Website solely for personal, non-commercial purposes. You are prohibited from reproducing, distributing, modifying, creating derivative works, publicly displaying, performing, downloading, storing, or transmitting any material from the Website, except as follows:

• Your device may temporarily store copies of materials in RAM while accessing and viewing them.
• Your browser may cache files for display enhancement.
• You may print or download a reasonable number of pages for personal, non-commercial use, provided they are not reproduced, published, or distributed.
• If We offer applications for download, You may download a single copy for personal, non-commercial use, subject to the applicable end user license agreement.
• You may use content provided with Your username, subject to the limitations of the Privacy Policy.

You must not:

• Modify any materials from the Website.
• Use any graphics, photos, video, or audio separately from the accompanying text.
• Remove or alter any copyright, trademark, or proprietary notices.
• Use the Website or its materials for commercial purposes.

For any other use of the Website’s materials, please contact us at [.].

If You violate these Terms of Use by printing, copying, modifying, downloading, or providing unauthorized access to any part of the Website, Your right to use the Website will terminate immediately. You must return or destroy any copies of materials You have made, as directed by Us. No ownership or rights in the Website or its content are transferred to You, and all rights not expressly granted are reserved by Cygnett. Unauthorized use of the Website may violate copyright, trademark, and other laws.

Intellectual Property or IPR for the purpose of the Terms of Use, shall mean all copyrights (including without limitation the exclusive right to reproduce, distribute copies of, display and perform the copyrighted work and to prepare derivative works), copyright registrations and applications, trademark rights (including, without limitation, registrations and applications), patent rights (whether registered or unregistered), trade names or business names, registered and unregistered design rights, mask-work rights, trade secrets, moral rights, author's rights, rights in packaging, goodwill and other intellectual property rights, and all renewals and extension thereof and all rights or forms of protection of a similar nature or having an equivalent or similar effect to any of the above, which may subsist anywhere in the world, regardless of whether any of such rights arise under the laws of India or any other state, country or jurisdiction.

THIRD PARTY CONTENT

The Website may contain links to other Website (Linked Sites). We may allow You to access Our online services using an account from third-party platforms and other social networks, instead of creating a separate account. We have no control over and make no representations or warranties regarding these third-party services linked to the website. We are not responsible for their availability and do not endorse or assume liability for any content or materials from these Services. Your use of third-party services may be subject to additional terms, including software license agreements, set by those third parties.

PRIVACY POLICY

We prioritize the protection of Your privacy and consider Your personal information one of Our most valuable assets. We store and process Your data, including any sensitive financial information as defined under the Information Technology Act, 2000, on secure computers and/or mobile devices, safeguarded by appropriate physical and technological security measures in compliance with the Information Technology Act, 2000, and its associated rules. For more details on how We collect, use, and share Your information, please review Our Privacy Policy.

INDEMNIFICATION

The Users agree to indemnify and hold harmless Cygnett, its owners, licensees, affiliates, subsidiaries, group companies, and their respective officers, directors, agents, and employees, from any claims, demands, or actions, including reasonable attorney's fees, arising from the User’s breach of these Terms and Conditions, Privacy Policy, or any other applicable policies, or from any violation of laws, regulations, or third-party rights (including intellectual property rights). Cygnett shall not be liable for any injury, damage, or loss of personal items occurring at its store premises, playgrounds, or parking areas.

WARRANTIES

Except as required by law, Cygnett does not have any special relationship or fiduciary duty to You. You acknowledge that Cygnett has no control over, and no responsibility to act regarding who gains access to the Service; the Content You access via the Service; the effects of such Content on You; Your interpretation or use of the Content; or the actions You take based on the Content. Cygnett may provide You with Content, such as information, reports, or actionable insights, for Your reference only. However, Cygnett does not guarantee the accuracy, effectiveness, or outcome of using such Content and makes no warranty that it will meet Your expectations.

You release Cygnett from any liability related to acquiring or not acquiring Content through the Service. The Service may contain or link to websites with information that some may find offensive or inappropriate. Cygnett does not represent or warrant the accuracy, legality, or appropriateness of any Content accessed through the Service and will not be liable for any third-party claims or damages.

You also release Cygnett from liability regarding Your interactions with other Users. We do not screen, verify, or inquire into the backgrounds of Users. We make no representations about the conduct of users or the truthfulness of the information they provide. In no event shall Cygnett be liable for any damages arising from the conduct of You or others in connection with the Services, including emotional distress or physical injury. You agree to take reasonable precautions when interacting with others through the Services, particularly when meeting individuals in person. For example, never share Your financial information with others You meet through the Services.

The Site, Service, and Content are provided "as is" and "as available," without any warranties, express or implied, including, but not limited to, warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Cygnett disclaims all warranties, except as required by law.

Cygnett and its team, directors, employees, agents, suppliers, partners, and content providers do not guarantee that: (a) the Service will be secure or available at all times or locations; (b) any defects or errors will be corrected; (c) any Content or software is free of viruses or harmful components; or (d) the results of using the Service will meet Your requirements. Your use of the Website, Service, and Content is entirely at Your own risk. Some jurisdictions may not allow limitations on implied warranties, so these limitations may not apply to You.

NO WAIVER

Cygnetts’ omission to insist on or enforce strict compliance with any part of these Terms & Conditions does not constitute a waiver of that provision. No course of business or behavior between You and us, nor any trade practices, may be construed to change or modify these Terms and Conditions.

DISCLAIMER

Cygnett strives to ensure that all information on the Website is accurate, but does not guarantee the completeness, accuracy, or quality of any content, data, services, or materials available. The information provided on the Website is for general purposes only and should not be solely relied upon when making decisions. You should consult primary, more accurate, or up-to-date sources of information. Any reliance on the content of the Website is at Your own risk. Cygnett shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from (a) the use or inability to use the Services, (b) unauthorized access or alterations to Your data, or (c) any other issue related to the Services. Cygnett is also not responsible for delays or failures in service, or for any loss of data or profits arising from the use of the Website. Additionally, Cygnett is not liable for unavailability of the Website due to maintenance or technical issues beyond its control. As the internet is not a secure environment, We cannot guarantee that the Website or its servers are free from viruses or harmful applications. The Website may also include historical information that is not current and is provided for reference only. Cygnett reserves the right to modify or update the Website at any time, but is under no obligation to do so. You are responsible for monitoring any changes made to the Website.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Cygnett, along with its directors, employees, agents, representatives, partners, suppliers, and content providers, will not be held liable for any loss resulting from Your use of the Site, Service, Content, or User Submissions. In the event that a court of competent jurisdiction determines Cygnett's liability, the total liability will be limited to a maximum of [.] or the amount of charges paid to Cygnett, whichever is less.

To the maximum extent permitted by law, Cygnett and its affiliates will not be liable under any law for the time being in force (including contract, tort, strict liability, or negligence), whether or not Cygnett had prior knowledge of the circumstances leading to such loss or damage, for:

• Indirect or consequential losses or damages
• Loss of actual or anticipated profits
• Loss of revenue, goodwill, or data
• Loss of anticipated savings
• Wasted expenditure
• Cost of procurement of substitute goods or services

Nothing in these Terms of Use shall limit or exclude Your liability for any indemnity provided by You. In jurisdictions where the limitation or exclusion of liability for incidental or consequential damages is not allowed, Cygnett's liability will be limited to the fullest extent permitted by applicable law.

COMPLIANCE WITH LAWS

You are solely responsible for ensuring compliance with all applicable laws, regulations, rules, ordinances, and directives of any governmental or statutory authority, both within and outside of India, in relation to use of the Website; the Services provided through the Website; and the posting or uploading of content to the Website.

EMAILS, NEWSLETTERS AND NOTIFICATIONS

By registering with Us, You are agreeing to subscribe to Our newsletter(s) or receive notifications or e-mails from Us. We will use Your name and e-mail address provided by You in this regard. However, You may choose to stop receiving Our newsletters by following the instructions to unsubscribe as mentioned in Our e-mails addressed to You or You can contact us at +91 124 4262555, 8595450450, 8595192192 .

REPORT ABUSE

Users are responsible for all content they submit for upload to the Website. While Cygnett reserves the right to review content, it does not verify or endorse any content submitted. Users may be legally accountable for content that violates laws or infringes on rights such as defamation or intellectual property. If You encounter any abuse or violations of these Terms of Use, please report it to Us at [.]. We will process infringement claims and may remove the reported content. Users who disagree with the removal of their content may contact Us for further clarification.

NOTICES

Any notices required under these Terms of Use will be considered effective when delivered by email, fax, registered mail, or courier to the contact details You have provided. Notices sent via email or fax are deemed effective upon transmission. You consent to receiving notices, updates, and promotional materials from Cygnett via these methods.

CONTACT US

Please contact Us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website. We provide telephonic and email support as a part of Our customer support during all working days i.e. from Monday to Saturday, at any time during [ ] A.M. to [ ] P.M.

GRIEVANCE OFFICER

In accordance with Information Technology Act, 2000 and rules made there under, the contact details of the Grievance Officer at [.].

DISPUTES AND GOVERNING LAW

These Terms of Use shall be governed by and interpreted in accordance with the laws of India. Any disputes or issues arising out of these Terms of Use or the use of the Services shall be subject to the exclusive jurisdiction of the courts in Haryana.

In the event of any disagreements, disputes, or conflicts related to these Terms of Use, they shall be resolved through arbitration in Haryana , in accordance with the Arbitration and Conciliation Act, 1996, as amended. The arbitration will be conducted by a sole arbitrator appointed by Cygnett, with the proceedings held in English. All parties involved in the arbitration must maintain confidentiality, disclosing information only on a need-to-know basis or as required by law. The arbitrator's decision will be final and binding on all parties, with each party bearing its own costs related to the arbitration.

MISCELLANEOUS

No waiver by Us of any breach of these terms shall constitute a waiver of any other prior or subsequent breach and We shall not be affected by any delay, failure or omission to enforce or express forbearance granted in respect of any of Your obligations.

The rights and remedies of is under these terms are independent, cumulative and without prejudice to Our rights under the law.

These terms are not intended to create and shall not create any rights, entitlements, claims or benefits enforceable by any third party.

If any provision of this Terms of Use is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision, and all other provisions of this Terms of Use shall continue to be in full force and effect.

This Terms of Use, as may be updated from time to time and represents the complete agreement and understanding with respect to the Service and supersedes any other written or oral agreement.

Cities We are in

• Alwar
• Ayodhya
• Bhubaneswar
• Bongaigaon
• Dehradun
• Digha
• Goa
• Itanagar
• Jaipur
• Jamshedpur
• Kolkata
• Mahad
• Nainital
• Siliguri
• Sonipat
• Tezpur
• Vizag