COVID-19 Update

Namashkar,

We are here to let you know that your health and safety, and that of our colleagues is imperative to us. In light of the current unfortunate events, we are actively monitoring the situation regarding the spread of the Novel Coronavirus (COVID–19), we are following all the latest guidelines by The World Health Organization, also related guidance provided by the health care agencies. The group has undertaken necessary steps in following protocols issued by the government and authorities in the locations of our presence.

Confident in our care

Providing a safe and clean environment for our guests and colleagues is always a top priority for Cygnett hotels – even more so today. We remain committed to upholding the highest standards of cleanliness and want you to feel at ease when you visit Cygnett hotels, knowing you'll experience the quality you expect from the Cygnett brand.

1. Associate Health, Safety and Knowledge: Our associates have been trained in processes of hygiene protocol and are receiving enhanced training on health & safety measures relevant to the current situation. Taking necessary steps, we have also made sanitization chambers to ensure cleanliness and safety of both our valued employees and esteemed guests.

2. Cleaning Products, Processes, and Protocols: All hotels are adhering to special sanitizing and disinfecting protocols with particular attention being paid to high-touch items, surfaces, and fixtures, with increased frequency and intensity of cleaning public spaces and back of the house areas. Procedures are in place in case there is a suspected or confirmed case among our guests or colleagues.

3. Temperature checks are being done promptly during the entry of both guests and staff. We are also religiously following social distancing in the premise. We Would also advise that you stay updated with the latest information from the relevant authorities to travel safer. The World Health Organization provides extensive and authoritative information on protection and safety protocols about COVID-19.

Across The Hotel

  • Social distancing, viz. maintaining ~6 feet (~2 meters) of distance, and hygiene norms must be followed across the hotel
  • All guests are required to wear face masks in public areas. Masks are available for purchase at the Front Desk
  • Temperature checks will be conducted every time a guest enters the hotel. Should the temperature be higher than 99°F, along with other symptoms, including but not limited to coughing, sneezing and shortness of breath, entry to the hotel will be denied and the guest will be assisted to visit the nearest hospital or healthcare facility
  • Demarcations have been made on the floor for queues, elevators, and public areas, including washrooms and smoking areas, which adhere to social distancing norms. These markings must be strictly followed
  • Newspapers will not be available across the hotel. However, e-papers will be shared upon request
  • All hotel vehicles, as well as tables, chairs and equipment throughout the hotel, are cleaned and sanitised frequently
  • Contactless modes of payments are available, including Google Pay, Paytm, UPI, online transfers, etc. and can be selected accordingly
  • In case of card payments, the EDC machines are sanitised after every use
  • All guidelines from WHO and FSSAI (for food and beverage production and service) are being strictly followed in order to maintain the desired hygiene standards across all areas

Vehicles

  • All guests are required to wear face masks in the hotel vehicle. Masks provided in the hotel vehicle will be available for purchase and will be added to the room bill
  • The number of guests in each hotel vehicle will be defined by the hotel, in keeping with government regulations
  • Vehicles entering the hotel parking lot may be sprayed with disinfectant

Arrival

  • All luggage will be cleaned and sanitised before scanning
  • At the time of check-in, all guests will be required to submit a signed self-declaration form and share their travel history for the 14 days prior to arrival
  • Key cards are cleaned and sanitised before and after use

In Room

  • Every room is deep cleaned and sanitised prior to each check-in and post each check-out
  • All furniture, including tables, sofas, beds, etc. and furnishings including curtains, pillows, linen, etc. are cleaned and sanitised
  • Stationery items, shoe baskets, mini bar items, and extra furnishings have been temporarily removed from the rooms to minimise physical contact
  • Rooms will be serviced every day and linen will be changed every time the room checked in and every third day if your stay is more than three days. Turn down service is temporarily suspended
  • All amenities and items in the rooms, cupboards and bathrooms are sanitised prior to check-in, and every day when the room is serviced. Fresh, sanitised toiletries are placed for each guest. Additional amenities are available on request with Housekeeping and are sanitised well before and after use

Food and Beverage

  • Across all areas
    • The physical menus have been replaced with e-menus/QR Codes in order to avoid physical contact, which will be shared over WhatsApp and/or email. Applicable meal timings are mentioned in the e-menus/QR Codes
    • No outside food and beverage delivery is allowed
  • In-room Dining
    • Team members will not be entering the room. For service, the food tray(s) will be served at the door. Guests are to sign and hand the bill over to the team member waiting at the door. For clearance, guests are requested to place the trays outside the room, and clearance will be done every hour
  • Dining Outlets
    • Operation and timings of all food and beverage outlets will be defined by the hotel, and can be confirmed at the Front Desk
    • Resident guests are requested to check the availability and book a table in advance, to avoid a waiting period
    • Guests are requested to wait for their turn to be seated to maintain social distancing norms
    • To minimise physical contact, beverage bottles will not be presented for a temperature check
    • Ice buckets will not be placed on the tables. Guests are requested to ask the service team for replenishment of ice cubes
    • There will be no buffet spread, please ask the service team for details
  • Banquets and Conferences
    • As per government guidelines, the hotel will not be taking bookings for social events till further notice

Publics Areas

  • Elevators
    • The maximum capacity of the elevators is as defined by the hotel
    • Guests are requested not to touch the buttons and only use the tissues provided to press the required buttons. They are for one time use only and should be discarded after use in the dustbin provided
  • Public Washrooms
    • Guest washrooms in all common areas are sanitised after every use. Lids in the cubicles will be closed by the team member after cleaning and sanitisation
  • Smoking Areas
    • Locations of smoking areas will be defined by the hotel, and can be confirmed at the Front Desk
  • Business Centre (where available)
    • Operation and timings of the business centre will be defined by the hotel, and can be confirmed at the Front Desk
    • The capacity of the business centre has been reduced to half. Guests are requested to wait for their turn to maintain social distancing norms
    • Sanitiser and tissues are placed in the business centre for guest usage

Departure

  • Guests are requested to inform the team about the approximate check-out time at least 3 hours in advance, to enable the team to process and share the electronic bill
  • Luggage must be placed outside the room for collection. Team members will not enter the room
  • Guests are requested to drop the key cards in the drop box at the reception. All key cards are cleaned and sanitised after use
  • For group check-outs, separate counters will be arranged, the locations of which will be informed to the groups in advance

Cancellation Policy

We are here for you always! Our guests can reach out to us at any time at
Toll-Free: 1800 2122 350 | +91 8595 450 450 | +91 9595 192 192
Email: centralreservations@cygnetthotels.com

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