Technical Support and Pre-opening Services

Cygnett provides comprehensive technical assistance for all its projects, whether you are building a new hotel, renovating, or converting an existing asset. We ensure that our final product delivers a superior customer experience while maintaining operational efficiencies. Our expert teams perform on universal brand standards, design guidelines and navigate your management through compliant execution to timely completion, efficient architecture, landscaping to interior design, and information systems.

With complete customization and exacting attention to detail, Cygnett empowers every project to create a benchmark in the hospitality world.

Technical Support - Development Process:

Project Appraisal

  • Conceptual design brief
  • Assistance with a feasibility study or market research
  • Analysis of competition
  • Financial review and models

Concepts and Design

  • Concept Design brief to the design team
  • Area Requirements brief
  • Customer and Operational flow chart
  • Review of all Architectural / Interior Design drawings

Detail Design and Planning

  • M&E specifications
  • Compilation of FF&E
  • Recommendations of equipment suppliers
  • Preparation of operations manual
  • Assist with budgets and financial planning
  • Critical Path analysis and opening countdown
  • Regular meetings and review of all detail designs

Project Supervision

  • Technical input and drawings as required
  • Regular review of interior design and finishes with the interior designers
  • Recommend computer and software management systems
  • Site visits troubleshoot and problem-solving for the client
  • Assisting and advising on the commissioning of all equipment

Pre Opening Support

Hotel Services Support

  • Brand Standards
  • Latest Standard Operating Practices’
  • Training Initiatives
  • Development Program
  • HR hiring support
  • Public relations
  • Dedicated Management Support Team
  • Worldwide Sales Network & Effective Marketing Strategy Support
  • Access to Corporate Relationships
  • Conference Support
  • Operations Support
  • Quality Assurance
  • International Recognition
  • Creating a “Cygnetture Experiences” Service culture at the hotel
  • Strong Procurement Solutions

Next Generation Technology Support

  • Cygnett website design and maintenance
  • GDS & RFP set up, integration and visibility
  • CRS Cloud (CRS) Reservation System and E-Commerce Support
  • CRS Voice
  • CRM
  • Cygnett’s AI powered next-gen technology engine, ‘Cygnett CX’
  • Powerful Distribution and Revenue Management
  • Loyalty Program*
  • My Cloud PMS – CYGNETT
  • Reputation Management Software
  • Payment Gateway
  • Revenue Management Software
  • SEO & SMO Management
  • AI Chatbot

Financial Know How

Accountants have a host of responsibilities in the hotel industry. From delivering accurate month-end account statements, they also have to focus on the following activities -

  • Budgets
  • Compare profits (between current and past periods)
  • Prepare financial statements, balance sheets
  • Cash flow statements
  • Payroll management
  • Regular monitoring and guidance from our Corporate Finance Controller result in better controlling. Financial statements of each department are vital for hotel owners/management to understand the monetary health of their hotel business. Information such as how your room is priced compared to competitors, or the current month’s profit as compared to the previous month gives deep insights. Generating and procuring all these details without constant guidance, consumes time and involves tremendous effort.

Brand Support

In a situation where we are selling our product or service to many customers, it’s best to first connect all of them to a common platform, and then articulate clearly what’s there for each of them. The goal is to generate an engaging conversation which will allows us to change perceptions, diagnose expectations, and forge clarity in the dialogue. Our branding teams are also researching and deriving new marketing strategies and concepts for a better brand recall.

IT Development

We understand that Hotel IT solutions are highly complex. Our team’s deep knowledge and experience working with a range of hotels, means that we can fix your technology issues quickly and ensure high productivity and focused on providing your guests with a positive experience and hotel PMS integration with our other technological tools.

Central Reservations & OTAs

Cygnett CRS is a web-based Central Reservation Software System providing real-time reservations of room booking. This Online booking system will automate bookings of your property centrally through the Internet and contribute to maximize the hotel’s room revenue. Room Reservations can be made 24 x 7 using a simple dialup Internet connection. All the bookings will be updated to your property system on on-line mode and improve efficiency in Guest room bookings. Our dedicated revenue management team monitors competitors multiple time daily and change the pricing accordingly for better yield.

RSO Support

Dedicated RSO teams scattered across India enables us in building one to one personal relationships with corporate houses and travel agents. Our on-field managers work collaboratively with off-property sales channels to ensure sales efforts are coordinated

Staffing and Operational matters

  • Selection of General Manager
  • Recruitment
  • Training and management orientation
  • Writing operational standards
  • Developing signature treatments
  • Opening set up and product training
  • Pre-opening team training process


  • Pre-opening marketing material
  • A Web presence -
  • Marketing packages to hotel/resort
  • Assistance with Cygnett PR team for the hotel/ resort & spa in appropriate magazines and media.