Introduction

This Privacy Policy shall be read in conjunction and together with the Terms of Use available at https://www.cygnetthotels.com. Capitalized terms not defined herein shall have the meaning attributed to them under the Terms of Use.

Cygnett Hotels & Resorts Private Limited (“Cygnett”, “We”, “Us” or “Our”) respects the privacy of Our users (“User”, “You” or “Your”) and has made this Privacy Policy to ensure the protection of the same. This Privacy Policy is intended for a User. Personal Information of a User(s) is required by the Cygnett to enable them to register with the Website, so they can access the Website or use or access the Services as described in the Terms of Use. The terms "Personal Information" and "Sensitive Personal Data or Information" shall have the meaning ascribed to them under the applicable laws of India. Your use of Our services offered on the Website construes to mean that You consent to Our collection, storage, processing and transfer of Your Personal Information or Sensitive Personal Data or Information in accordance with this Privacy Policy and You consent to the Terms of Use of this Privacy Policy.

If You do not agree with any or all of the terms of this Privacy Policy, please do not provide any information to Us.. If You wish to discontinue Your access to the service at any time, you are free to do so.

SENSITIVE PERSONAL DATA OR INFORMATION

Cygnett will never ask You and You must never give Your sensitive personal data or information to Cygnett or to any person/entity representing Cygnett. Disclosure of any sensitive personal data or information shall be at Your sole risk and Cygnett or its affiliates including its directors, key managerial personnel, officers and employees shall have no liability towards the same. You understand, acknowledge and agree that Cygnett or any other person acting on behalf of Cygnett shall not in any manner be responsible for the authenticity of the personal information or sensitive personal data or information provided by You to Cygnett. Cygnett will never ask You and You must not disclose Your:

• passwords
• financial information such as bank account details, credit card details, debit card details, secure pin number, passwords, etc.;
• physical, physiological and mental health conditions;
• sexual orientation
• medical records and history
• biometric information
• national identification numbers
• such other sensitive personal data or information

Provided that, any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or, any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of these rules.

Personal Information and its Use

The primary purpose of collection of Personal Information is to allow You to access and use the Service and various features on or in relation to the Service provided by Cygnett. We may collect the following as part of the Personal Information required to register You, as a User and to provide You access to the Services: Your registration details which may include Your Name, Email Address, Mobile/contact details, Age, Gender, Password, Location, Pin Code, Area code, Occupation, etc.; Information that You submit to any Third-Party Service You access from links contained within the Service. You should check the privacy policy of such Third-Party Websites to find out how they will use Your personal information and sensitive personal data or information. Cygnett shall not be responsible or liable for the use or misuse of the same by Third-Party Websites; If You access or engage with the website or services associated with the website through a social media service, We may collect Your user ID or user name, any information You have permitted the social media service to share with Us, and any information You have made public with the social media service. You undertake to comply with the Terms of Use including the Privacy Policy and any additional Terms of Use stipulated by such social media platforms. In the event of any inconsistency, the Terms of Use including the Privacy Policy shall prevail to the extent of conflict; Details of the computer system or computer network which You use to visit the website and undertake any activity on the website, such as a unique device identifier including User behavior from web based cookies, session identifiers from device ID, commercially available services, data aggregator platforms; IP Address, Operating System, Browser Type, Browser Version, Browser Configuration, Name of Internet Service Provider, and other types of computer and connection-related information relevant to identifying Your type of device, connecting to the website, enabling data exchange with You and Your Device, and ensuring convenient use of the website; The uniform resource locator (URL) and IP address of the website from which You accessed, or were directed to, Our website, including date and time; Subpages visited while on Our website, links followed on the website, including date and time; The full URL click stream to, though, and from the website, including date and time; Search terms entered; Information collected by cookies or similar technologies (as described in the next paragraph); Newsletter subscriptions, enrollment for promotions, use of special offers, etc.; Consents, authorizations, etc. Granted; Survey answers, reviews, ratings, and other types of feedback provided; Content of any communication sent through the website, including any information posted in social communities on the website or otherwise shared with the platform and/or other Users, as well as chat messages and chat transcripts; Any other information that You enter on, or upload to, the website (e.g., content that you fill into an online form, a photo that You upload); If You choose to buy on the Website, We collect information about Your buying behavior. If You transact with Us, We collect some additional information, such as a billing address, a credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders; If You choose to post messages on Our message boards, chat rooms, or other message areas or leave feedback, We will collect that information You provide to Us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law; We use Personal Information to provide the services You request. To the extent We use Your Personal Information to market to You, We will provide You the ability to opt-out of such uses. We use Your Personal Information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in Our services, inform You about online and offline offers, products, services, and updates; customize Your experience; detect and protect Us against error, fraud, and other criminal activity; enforce Our Terms of Use; and as otherwise described to You at the time of collection; Your personal information collected from the Website may be used to aggregate it with information collected from other Users using the Service to attempt to provide a better experience on the Service. You understand, agree and acknowledge that Our collection, storage and processing of Your personal information is for a lawful purpose connected with the functioning of the Service. You hereby consent to the collection, storage, use, disclosure, transfer, and processing of the personal information for the purposes set out herein; We may use Your Personal Information to send You feedback forms, offers, rating forms etc. If You no longer wish to receive such communications from the platform entities, please follow the unsubscribe instructions provided in any of the communications. Please note that once We receive Your request, it may take an additional period of time for Your request to be initiated. Cookies and Web beacons This Personal Information is collected through the use of server log files and tracking technologies to collect and analyze certain types of technical information and may include cookies and web beacons. We may use both session cookies and persistent cookies. We may collect information such as the user's IP address, geographical location, browser/device type and version, operating system, referral source, device, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of user website use via "cookies". If You do not consent to the use of cookies and/or device session tracking by the Platform, You may at any time adjust Your browser settings and/or delete and/or disable the cookies. However, please note that should You choose to delete/ disable the use of cookies or other tracking technologies on Your computer, certain sections of the Website and/or Services provided by the Platform may not be accessible to You. For more information about Our use of cookies please refer to Our Cookie Policy. Disclosure of Information We may disclose Your Personal Information to any third-party service provider to whom disclosure is necessary to enable Us to provide You with the services which You wish to access on or through the Service. We may further disclose such Personal Information to any third-party service provider to whom disclosure is necessary to enable Us to provide You with the gratification as a result of You participating in any contest, promotional or marketing activity organized by Cygnett. We may disclose Your Personal Information to Our joint ventures, business partners, agents or third parties for the purposes of the services provided by them or for any other marketing related activity undertaken by or on behalf of the platform entities and/or its joint ventures, and/or to enhance the quality of the services provided to You on the Website, and You expressly consent to the same. We may further disclose Your Personal Information to: any person/entity to whom disclosure is necessary in accordance with applicable laws; Our subsidiaries, joint ventures, group, and affiliated companies. These entities may use this information for the reasons stated above; If We are involved in a merger, acquisition, reorganization, or sale of assets, or declare bankruptcy, Your information may be transferred as part of the transaction. We may also keep a copy of such information; any government or statutory authority or court of law or judicial forum to whom disclosure is necessary in accordance with applicable law; in circumstances We believe necessary or appropriate to respond to valid claims and legal process, to protect the property and rights of Cygnett, to protect the safety of the public or any person or User, or to prevent or stop any illegal, unethical or legally actionable activity; any person/entity to whom disclosure is necessary to enable Us to enforce Our rights. We shall have the right to will also disclose Your Personal Information to government and law enforcement agencies without Your permission, as We, in Our sole discretion, believe it necessary or appropriate to respond to valid claims and legal processes, to protect the property and rights of Cygnett or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. We may also provide Your Personal Information to various statutory authorities including tax authorities upon any demand or request from them. We do not use or disclose Information for reasons other than those stated in this Policy, unless with the User's consent or as required by law. Service-related Announcements We will send You strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if Our service is temporarily suspended for maintenance, We might email You to advise You of this. Third-Party Websites There are a number of places on Our website or through Our services where You may click on a link to access other websites that do not operate under this Privacy Policy. For example, if You click on an advertisement or a search result on Our website, You may be taken to a website that We do not control. These third-party websites may independently solicit and collect information, including personal information, from You and, in some instances, provide Us with information about Your activities on those websites. We recommend that You consult the privacy statements of all third-party websites You visit by clicking on the "privacy" link typically located at the bottom of the webpage You are visiting. Security of Your Personal Information We use commercially reasonable security practices and procedures industry practices and procedures designed to help keep Your Personal Information or Sensitive Personal Data or Information safe. We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard Your personal information from unauthorized access and disclosure. In addition, We use firewalls to help prevent unauthorized persons from gaining access to your personal information. We strive to protect Your personal data against potential risks and exposures, though there is no absolute security in the online/ internet sphere and no online platform can guarantee absolute security. Therefore, You must not disclose any information on the service that is sensitive personal data or information. You understand that the transmission of information over the internet is not completely secure and there are risks associated with it. Although We strive to protect Your personal information, We cannot guarantee the security of the same while it is being transmitted to Our service and any transmission is at Your own risk. Storage of Personal Information Our database keeps Personal Information in a secure environment that protects it against loss, misuse, unauthorized disclosure, destruction, and alteration. We retain Personal Information for as long as We believe it to be necessary for purposes set out herein for which the Personal Information was collected, subject to any legal requirements for the data to be retained for longer periods of time. We aim to maintain accurate information about Our Users to obtain access to Your personal information, please email us at [.]. We will offer You access to the information it holds on You upon receipt of relevant identifying information, as required by applicable Data Protection Laws. Visiting Our Websites from Outside India This Privacy Policy is intended to cover the collection of information on or via Our website from residents of India. If You are visiting Our website from outside India, please be aware that Your information may be transferred to, stored, and processed in India where Our servers are located and oOur central database is operated. The data protection and other laws of India and other countries might not be as comprehensive as those in Your country. Please be assured that We seek to take reasonable steps to ensure that Your privacy is protected. By using Our services, You understand that Your information may be shared as per the terms of the Privacy Policy. Your Rights Your privacy is Our priority, and We never profit from Your data. We only use it to improve Your experience. We want you to have all the necessary information to make informed choices about Your privacy. You have the following rights: Access to Your Personal Information: You can request access to the personal information We hold about you, including details on why We have it, who has access to it, and the source of the information. Withdrawing Consent: You may withdraw Your consent for Us to use Your personal information at any time. This will not affect the legality of any processing conducted prior to Your withdrawal. Correction of Your Personal Information: You can request Us to correct or update any outdated, incomplete, or incorrect personal information We hold about You. Deletion of Your Personal Information: You have the right to request the erasure of Your personal information. We will confirm whether the information has been deleted or provide an explanation if it cannot be deleted. Objection to Processing: You can object to the processing of Your personal information if it is based on Our legitimate interests. We will evaluate Your request and either stop processing or explain the compelling reasons for continuing. Data Portability: You can request Your personal information in a structured, commonly used electronic format for transfer to another party, where feasible and technically possible. Kindly Note that certain rights apply only in specific situations, so We may not be able to accommodate every request. If You submit a request to exercise any of these rights, We may require you to verify Your identity before proceeding. This measure ensures the protection and security of Your data. At any point, You may withdraw Your consent for Us to store or process Your personal information. We will delete the withdrawn information unless legally or contractually required to retain it. However, withdrawing consent may prevent Us from communicating or providing certain product or service information to You. In cases of excessive or unfounded requests, We may be permitted by law to charge a fee for processing Your request, subject to applicable conditions. Modification We reserve the right, at Our sole discretion, to change, modify or otherwise alter this Privacy Policy at any time without prior notice. Such changes and/or modifications shall become effective immediately upon being posted/published on the Service herein. Your continued use of the Service following the posting of changes and/or modifications will constitute Your acceptance of any revised Privacy Policy. We retain the right at any time to deny or suspend access to all or part of the Service to anyone who We believe, has violated any condition of this Privacy Policy. Miscellaneous This Privacy Policy is regulated by Indian laws, and any disputes resulting from it will be tried exclusively in Punjab and Haryana courts. This Privacy Policy will be governed by any applicable data protection legislation. Contact Us If You have any questions about this Privacy Policy or the practices of the Platform or Your dealings with the Website, You can contact Us at https://www.cygnetthotels.com/contact-us.php or You can write and send a letter to Us at the below address:
Cygnett Hotels & Resorts Private Limited
606, 6th Floor, Tower-D, Unitech Cyber Park,
Sector 39, Gurgaon 122003, Haryana.
Phone: +91 124 4262555 / +91 124 4263555, +91-8800699823